Terms of use
1.In general
kalavrytinos.gr is the online store of the company "IOANNIS K. KALAVRYTINOS & SON OE" based in Sparta (OTHONOS AMALIAS 57 23100) (VAT number 081477962, DOU Sparta) and No. G.E.MI. 018327739000, with contact details phone: 2731026002 and email [email protected] Please ensure that you agree to the terms and conditions below, as all your dealings with us will be governed by them. Any use of the services of kalavrytinos.gr means your unreserved acceptance of the terms herein and your compliance with the applicable Greek legislation governing said transactions.
2. Services provided and product prices
kalavrytinos.gr undertakes to make every possible effort for the completeness and accuracy of the information listed on its website, as far as the information about kalavrytinos.gr and the characteristics of the products and services available, with the reservation for any technical or typographical errors, as well as for errors made by mistake, oversight or due to force majeure or technical failures. kalavrytinos.gr must correct the above errors as soon as possible, if they come to its attention.
The prices listed in the relevant catalogs for each product include the statutory VAT. These prices refer to the quantities available in our warehouse.
The prices of kalavrytinos.gr products and services may change at any time without notice. In the event that, due to a technical or other error, a product is sold at a price below cost, kalavrytinos.gr reserves the right to cancel any transaction and return the money to the customer, after first informing him of this. Please contact us if you find that a product is being offered at an unusually low or high price.
It is clarified that the prices and discounts listed on the online page of kalavrytinos.gr concern online purchases from the page, the discounts applicable at the physical point of the business may vary.
3. Limitation of Liability
kalavrytinos.gr guarantees the timely notification of users for any technical problems of the website. kalavrytinos.gr bears no responsibility for any technical or other problems that may occur to customers when accessing its website or when using the services/products it offers. Also, kalavrytinos.gr bears no responsibility for acts or omissions of third parties, such as unauthorized interventions in products or services or information available through its website.
kalavrytinos.gr undertakes to make every possible effort for the completeness and accuracy of the information listed on its website, nevertheless it is not responsible and is not bound for any errors in the characteristics, photos and prices of products listed on its website and cannot to ensure that there will be no errors from any cause when entering or updating product features or prices/discounts.
kalavrytinos.gr is not responsible or liable for compensation for any damage or moral harm resulting from the above mistakes or from the inability to provide support services. kalavrytinos.gr makes every effort to provide high quality services but cannot guarantee that there will be no interruptions or errors.
kalavrytinos.gr shall have no liability, under any circumstances, for any consequential, incidental, indirect, special damages or costs or monetary penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of clientele, loss or damage to property, and any claims of third parties arising from or in connection with the use, copying, or presentation of this website or its contents or any other linked website, regardless of whether kalavrytinos.gr had been informed, knew or should have known of this possibility.
4. Customer Obligations
Customers of kalavrytinos.gr agree that they will not use kalavrytinos.gr to publish, send or transmit by any physical, digital or other means content that is illegal, offensive, harmful, threatening, libelous, defamatory, vulgar, obscene, or disturbing in accordance with good morals, or is a violation of the privacy of another, shows empathy, or expresses racial, ethnic or other discrimination, or may cause harm to minors in any way, or is not entitled to be broadcast according to the applicable law or the appropriate ethics, or is inside or confidential information. Also, kalavrytinos.gr customers agree that they will not use tools, techniques, code or other methods (e.g. trojans, viruses, malware, spyware, ddos, worms, bots, ransomware, expoits, loggers, crawlers, social engineering , spam, etc.) that contain software viruses or files or programs, or techniques intended to interrupt, damage, destroy, prevent operation, or provide access to pages intended only for authorized users or to pages and systems containing personal data or more generally in computer software or hardware, intentionally or unintentionally. Customers accept that kalavrytinos.gr bears no responsibility for any problem arising from third parties who act contrary to the above.
5. Intellectual Property
The copyright of the kalavrytinos.gr website belongs to the same. It is prohibited to reproduce, reproduce, in whole, in part or in summary or paraphrase or adapt its content in any electronic, mechanical, photographic or photocopy way, without prior written permission. The names, images, logos and distinctive features representing kalavrytinos.gr or third parties and their products or services are exclusive trademarks and protected by relevant trademark laws. Their appearance on the kalavrytinos.gr website should not be taken as a transfer or assignment of a license or right to use them.
6. Security of Transactions
kalavrytinos.gr is committed to ensuring the security and integrity of the data it collects about the users of its website, for this reason, we have adopted procedures that protect the personal data that users provide on its website or its provide by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly.
kalavrytinos.gr uses SSL (Secure Socket Layer) technology for secure online transactions. This encrypts all your personal information so that it cannot be read or changed in transit over the internet. SSL has been established worldwide as the most secure protocol for authenticating websites to web users - and for encrypting data between web users and web servers.An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari browsers support the SSL protocol.
kalavrytinos.gr follows all legal procedures to ensure maximum secure transactions for all users. Every transaction carried out through our website is governed by International and European Law, which regulates matters related to electronic commerce and distance sales, as well as by the Consumer Protection Law (n. 2251/1994). kalavrytinos.gr guarantees the security of your information, while it does not store in any way information about credit, debit or prepaid cards.All financial transactions carried out using a card are processed through Eurobank's secure payment platform with the redirection process. During the online payment, the user is transferred to an encrypted secure connection page with SSL protocol, which belongs exclusively to the bank or institution that has been selected. Information about the card (card number, CVV2/CVC2, expiry date) is transmitted/transferred via the Internet in encrypted form (SSL) and cannot be accessed by third parties. The bank fully undertakes the payment and notifies kalavrytinos.gr when it is completed.
7. Protection of Personal Data
The company kalavrytinos.gr respects your personal data and applies Greek Law. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).You can find out more information about data security, the data we collect, how we use the information we collect, your rights, the details of the data protection officer and generally about the Privacy Policy of kalavrytinos.gr in the special for this purpose page we created by clicking HERE.
8. Cookies
At kalavrytinos.gr we use cookies to manage sessions, to improve the operation of our website, to easily connect to your account, to display personalized content, such as suggestions and advertising material that best matches your interests.Also, cookies help us analyze how visitors use our website, how they navigate and identify areas where they may be experiencing difficulties. Finally, with the use of cookies we can and do collect anonymous statistics to better understand the use of kalavrytinos.gr, in order to improve its structure and content. You can find out more information about kalavrytinos.gr Cookies by clicking HERE.
9. Availability of Products – Shipping of Products
For all the products contained in the catalogs of kalavrytinos.gr there are clear indications of the availability of our warehouse. This way you will be able to very easily determine before placing your order which of our products are available in our warehouses and immediately deliverable as well as which products are not immediately available but we are waiting for a specified date to receive them from our suppliers.Nevertheless, you can send us your order even for products that are not available in our warehouses and we will contact you via e-mail and/or phone, within a reasonable time, to inform you of the possible time of receipt of the product from the supplier and its subsequent delivery to you.In this case, you have the possibility, if you consider that this time period does not satisfy you, to request the revocation of the order of the product in question. In any case, it must be made clear that the above delivery time of your order also depends on the availability of the products in our warehouses.In addition, we provide you with the possibility to choose whether you wish to receive all products, which may, due to their different availability, have a different delivery time, with a shipment to their place of delivery at the latest date and as soon as it is possible to deliver them to the transport service or to receive them in installments according to the time they can be delivered to you.In the case of partial deliveries, you consider each shipment as a separate order, therefore the rules for free shipping, gifts, etc. apply separately and not to the entire original order. If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via e-mail, so that you can tell us if you wish, under these conditions, the completion of your order. In the event that a defective product is proven to be found in the quantities delivered and kalavrytinos.gr bears the responsibility, e.g. bad packaging, damage during transport, you reserve the right to return it with the possibility of a replacement at our shipping costs or a refund of your money. Κalavrytinos.gr is not responsible or liable for compensation (beyond the value of the order if it has been prepaid) for any damage, damage or other issue arising such as inability to provide support services or delay in sending an order for any reason.When registering and processing your order, you may receive automated messages (email/sms/viber) informing you about the progress of your order. Deactivating (unsubscribing) these updates is not possible, as they are not advertising material, but a condition for the correct progress of your order. Please ensure that these messages can reach you and keep them throughout our transaction.
10. Shipment of Products and Right of Withdrawal
You can find out more information about the methods of sending and receiving products from kalavrytinos.gr by clicking HERE. Due to the nature of online shopping, it is possible that the final recipient's expectations are not met by the product of his choice, due to the lack of physical contact with the item to be purchased.kalavrytinos.gr gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen, quickly and easily. However, wanting to cover our customers even more, in order to highlight the benefits of using the internet in our daily purchases, we offer the possibility of returning products. You can see the Terms and the Procedure HERE.
11. Payment Methods
kalavrytinos.gr supports various payment methods, such as cash on delivery or payment by credit, debit or prepaid card, MasterPass, as well as payment to a bank from a bank account. You can find out more information about kalavrytinos.gr's payment methods by clicking HERE.
12. Sales Documents – Receipts – Invoices
In the context of the ecological consciousness that governs kalavrytinos.gr, but also for your better service, the sales document (Invoice or Retail Receipt) of your order is sent electronically, to the email you have indicated. If you still wish to receive a hard copy of the sales document, please note this in the comments of your order.
13. Gift Certificates/Vouchers
kalavrytinos.gr as a means of promotion uses gift vouchers/coupons which may involve an absolute or percentage additional discount. Gift vouchers/vouchers are not redeemable for cash under any circumstances, may have a specific time period of validity and other restrictions (eg minimum order amount or valid on certain products only). As in most stores, parallel promotions do not add up or combine, but the largest one applies, so each order can be redeemed for one gift certificate/voucher. kalavrytinos.gr reserves the right to cancel gift vouchers/coupons if deemed necessary.
14. Code of Ethics
The operation of the online store kalavrytinos.gr is governed by the use of the current Code of Ethics, which you can read in detail HERE.
15. Dispute Resolution
kalavrytinos.gr strives to create a pleasant user experience for all its customers. For any problem or question you have we will be happy to serve you and for this reason you can contact us by email or by phone.If, despite this, we cannot resolve the matter you have and it is considered that the transactions between us infringe any of your rights to any extent, you may, in accordance with Directive 2013/11/EC, which was incorporated in Greece with the KYA 70330/2015, to make use of the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union.If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can initiate the ADR process through the platform for electronic dispute resolution (ADR platform) which is available by clicking HERE.The European Consumer Center of Greece has been designated as the national contact point for the EDR in Greece. You can also contact the Consumer Ombudsman (synigoroskatanaloti.gr). The above does not limit in any way the rights that both you and we have to resort to the competent courts.
16. Changes
kalavrytinos.gr reserves the right to change or modify the applicable terms and conditions for the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their notification, which may be given by any means including, but not limited to, the posting of new terms and conditions on the website.Any use of the website following such change or modification shall be deemed to constitute your acceptance of such changes, modifications, additions or deletions. kalavrytinos.gr may, at any time, terminate, change, suspend or discontinue any individual function of this website including the availability, photo presentation or description of any product or service.
The Terms of Use were last revised on 10/10/2020.
