Privacy Policy
1. Security of your Data
The company "IOANNIS K. KALAVRYTINOS & SON OE", also known as kalavrytinos.gr respects your personal data and applies Greek Law, which is formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, and in generates the current national and European legislative and regulatory framework for the protection of personal data. Below we explain the information we collect and hold, how that information is used, and who we share it with.
kalavrytinos.gr is committed to safeguarding your personal data and taking all appropriate measures for the safe keeping of your personal data. We have taken reasonable, physical and technical means to protect the information we collect in connection with our services. However, please note that no website, information system or Internet transmission is completely secure. In the event that we discover that your data has been intercepted, we are committed to informing you immediately about the extent and content of this malicious activity.
This Privacy Policy aims to inform you about various useful information, such as the data we collect, how we use the information we collect, your rights and how you can exercise them, with whom we share data, how to resolve disputes etc. For any issue you have regarding the Privacy Policy, you can contact the Data Protection Officer of kalavrytinos.gr either by a) email at [email protected], or b) by mail at Othonos Amalia 55-57, 231 00 Sparta Laconia.
2. Data We Collect
kalavrytinos.gr can collect information about you in a variety of ways, our goal is to collect the necessary data each time that is necessary for the intended purpose. Some of the data we collect is mandatory for us to be able to carry out our purposes (e.g. shipping the order), while the use of some other data is optional and you can request that it be excluded from processing and/or collection.However, if you choose to exclude some data from collection/processing, we will not be able to offer you the full range of our services, and the quality of the services offered may also be reduced. Some of the data we collect is detailed below:
- Data for the fulfillment of your order: This data includes data such as name, surname, postal address, landline or mobile phone number, data that proves the payment you have made.
- Data for creating your account: This data includes data such as name, surname, postal address, email, username, password.
- Data related to communications with us: This data includes data such as your name, email, comments, questions and requests, reviews you have made about your purchases or our products.
- Information about your interests and profile in order to receive personalized suggestions and offers: This data includes information such as products added to your basket, wish list, the pages you visit, your age and the times you visit our site .
- Information about the use of kalavrytinos.gr in order to improve the user experience, such as the places you clicked, the search terms you used and the way you scroll through the pages.
- Information we collect from other sources, such as information we collect when you interact with us through social media.
- Information we collect when you contact our customer service center where we may retain information about your call, your phone number, your name, the products you purchased, the reason you contacted us and the advice we gave you.
- Device information, such as your ip, device identifiers or information about the physical geographic location of your device. For example, when you use a geolocation service or application and you have given us your consent to share your location.
- Also your image may be recorded when you visit our physical store due to the use of closed circuit cameras.
We collect some of the above data with the help of cookies that we place in your browser. You can find more details about the cookies we use by clicking HERE.
3. How we use the information we collect
The processing of your personal data is either a) necessary for the provision of our services, therefore it is mandatory, because otherwise we would not be able to provide you with our services, or b) it is mandatory because it is required by applicable laws and regulations, or c ) is performed based on the legitimate interest of kalavrytinos.gr and its counterparties.In case (c) the processing is carried out within the limits of the exercise of the relevant legislation, as described below, it is not mandatory, and you can withdraw your consent at any time or even object in accordance with the sections "Your rights", “Dispute Resolution” and “Contacting Us” described below.
kalavrytinos.gr uses the information it collects for the following purposes:
- Checkout: We use your information to prepare and ship your order, as well as to fulfill our related obligations, such as invoicing and returns.
- Account creation: To create an account on our website, we use personal information such as email and password.
- Provision of personalized services: By collecting information about your preferences, we are able to provide you with product recommendations that match your profile, as well as personalized offers. We may also offer you gifts and benefits that relate only to you, for example by using discount coupons.
- Communications: To be able to contact you and to offer you improved communications services, we use data such as your contact details, questions you have asked in the past or products you have purchased.
- Contests: For your participation in the kalavrytinos.gr contests, it is necessary to process your personal data in order to contact you in case you are selected as a winner. Additionally, we list all contest winners by name on our website and/or social media, without publishing other personal information such as phone or email.
- Updates on offers: We use your personal data to send you updates on offers which may sometimes be personalized. The update can be done via e-mail (newsletter), mobile phone messages (sms/viber), push notification, social or other networks.
- Improving and developing the systems and services we offer you: For example, by identifying specific pages on our website that you experience problems with, we can fix those problems. In addition, we may ask you to participate in a satisfaction survey in order to better understand the quality of the services provided.
- To protect our customers, our staff and our assets we may use closed circuit recording (cctv) systems to prevent or identify illegal activity.
- For us to comply with National and Community legislation: For example, to be able to invoice you and retain your invoicing information based on the dictates of tax legislation.
- We use personal information for marketing purposes so that we can inform our customers about our latest products and services and personalize their experience. This information may be used for advertisements you see on other websites, including Facebook and Google.
4. Your Rights
You have the following rights regarding your personal data:
- Right of Access – Information: You have the right to obtain information about whether we process your data, what data we have collected, to whom we share it, the purpose of the processing and for how long we will keep it.
- Right to correct inaccurate information: You have the right to ask us to correct information about you that is inaccurate or even to fill in additional information. You can exercise this right yourself by logging into your account and correcting the corresponding fields in your profile.
- Right to Restriction of Processing: You have the right to request that we restrict or block the processing of your personal data.
- Right to Portability: You have the right to ask us to receive your personal data or to transfer it to another organization on your behalf.
- Right to Erasure – Forgetting – Withdrawal of Consent: You have the right to request in writing that we delete your personal data, as long as there are no legitimate reasons that override your right (e.g. tax and commercial legislation). You also have the right to withdraw your consent to the processing of your data, without prejudice to the lawfulness of the processing based on the consent prior to its withdrawal.
- Right not to receive marketing actions: You have the right to request not to receive updates about marketing actions.
5. How you can exercise your rights
To exercise your above rights, you can submit a written request to the data protection officer of kalavrytinos.gr either by a) email at [email protected], or b) by mail at Othonos Amalia 55-57, 231 00 Sparta Laconia. Especially for your right not to receive marketing actions, you can additionally send a relevant request to the email [email protected] or alternatively:
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in order not to receive promotional emails (newsletter) you can press the relevant deletion option from the relevant list present in each newsletter,
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in order not to receive promotional viber messages you can block kalavrytinos.gr through the viber application by selecting Unsubscribe,
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in order not to receive advertising push messages (push notifications), you can select the relevant option from the browser program you are using.
We inform you that in order to protect your personal data, we may ask you to verify your identity before proceeding with any request you submit to us. If you have authorized a third party to make a request on your behalf, they will be required to demonstrate that they have your permission.
6. Responses to your requests
kalavrytinos.gr responds to all requests related to personal data within a maximum period of one month. In the event of an extremely heavy workload or technical difficulty in responding, kalavrytinos.gr will inform you within the above period so that it may receive an extension of an additional two months.
7. Data Retention Time
We retain your personal information for as long as is reasonably necessary for the various purposes set out in this policy or to comply with other applicable laws and regulations regarding the mandatory retention of certain types of information. For example, we will keep the data for as long as you have an account at kalavrytinos.gr. Regarding data relating to product purchases, we may retain it for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).
8. With whom we share the information we collect
Access to your data is given to the absolutely necessary personnel of kalavrytinos.gr, who are committed to maintaining confidentiality. kalavrytinos.gr does not share your personal information with third parties. However, we may share your information with our partners who provide transportation, advertising, statistical or research services, communication, conducting contests and supporting our website or commercial program and always in the manner described in this Privacy Policy.These partners of ours are prohibited from making use of the above information or sharing it for any purpose other than providing services on our behalf. In the event that our business is sold or transferred, we may transfer information we have collected and stored, including customer information, to any party involved in the sale or transfer. Finally, there is the case that kalavrytinos.gr is obliged by law or on a judicial basis or through another competent authority to publish your personal information.
11. Dispute Resolution
If you believe that we cannot resolve the issues you have and you believe that we are infringing any of your rights, you can resort to the Online Dispute Resolution Platform as provided for in article 14 of Regulation 524/2013. More information can be found at https://ec.europa.eu/consumers/odr/. Additionally, you can contact the Consumer Advocate at http://www.synigoroskatanaloti.gr/.
Finally, if you believe that we are violating your personal data, you have the right to contact or file a complaint with the Personal Data Protection Authority (Kifisias 1-3, Athens, P.O. 11523 or on phone 2106475600, e-mail: contact@dpa. gr). The above does not limit the rights that both you and us have to resort to the competent courts.
12. Communication with us
If you have questions or wish to exercise your rights regarding this Privacy Policy, you can contact the Data Protection Officer of kalavrytinos.gr either by a) email at [email protected], or b) by mail at Othonos Amalia 55-57, 231 00 Sparta Laconia.
13. Amendments to the Privacy Policy
kalavrytinos.gr reserves the right to modify this privacy policy. The most recent amendment is always considered valid. You should check this policy regularly to be informed of the most recently updated version. The Privacy Policy was last revised on 15/9/2020.
